We replace items if they are defective or damaged within 3 days of delivery. If you need to exchange an item who was defective or damaged.
Full details of your customer order number, which is provided in the invoice that arrives with your order, together with details of the items you wish to return.
A picture of the damaged item or send the damaged item back to us before any exchange.
Follow our 4 steps return above or contact our customer service: email@example.com
Please follow the 4 steps outlined below to return your goods to Birthstone Scents, Inc:
Please email our customer services team at firstname.lastname@example.org
to obtain a return authorization number (RAN). You will need to provide full details of your customer order number, which is provided in the invoice that arrives with your order, together with details of the items you wish to return.
Once you have received your RAN, please include it on your shipping label and in a note within the box with the product name to be replaced. Please remember that in order for the return to be processed you must ensure that a note is included with your return package and that the goods are wrapped securely in the same outer packaging in which you received them.
Please return your package by recorded delivery and send us the tracking number (retaining your recorded delivery receipt as proof of postage).
All returned goods will be examined upon receipt as for reasons of hygiene we are unable to offer exchanges on any opened or used goods. We will process your return as quickly as possible and will notify you by email once your refund, exchange has been processed. During busy periods, please allow a maximum of 30 working days for your refund, replacement or exchange to be processed.
Your payment for the goods will be refunded by Birthstone Scents, Inc. as soon as possible by the original payment method, no later than 30 working days after we have received the goods. Please note that delivery charges are not refunded.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at